Nobody Cares About Your Brand

Some marketing consultants want you to obsess about your brand. I think that’s a mistake.

What a Brand Can Do

A brand is fundamentally what people think of your business—your reputation, your promise. A brand serves a purpose—it’s a mental image of who your company is, what makes you different, what value you offer. It’s meaningful to customers because it helps them make decisions about when to hire you for one of the many jobs to be done (Jobs to be Done, Clayton Christensen). But customers care more about getting their job done than they care about your brand.

What a Brand Cannot Do

The problem with spending time and energy on your brand/reputation is that you don’t have direct control over it. Your reputation is the sum of what you deliver—what you do, what you make, how you interact with your customers.

How to Succeed in Business

Instead of focusing on your brand, focus on delighting customers. Find out what job they hire your product or service for and get busy improving that. Make them so happy they want to talk about you. And create good marketing materials that help them do that.

Let your customers handle your brand.

And get back to work.